Privacy Policy

Fluidic Agency Pty Ltd is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information across this website and other platforms we operate.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection, use, and disclosure of your personal information as described.

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Personal Information

We may ask for personal information which may include one or more of the following:

• Name
• Email
• Phone/mobile number

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In such cases, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

• Sign up to receive updates from us via email or social media channels
• Use a mobile device or web browser to access our content
• Contact us via email, social media, or similar technologies
• Mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• to contact and communicate with you
• for analytics, market research, and business development, including to operate and improve our website, associated applications, and social media platforms
• for advertising and marketing, including to send you promotional information about our products and services and third-party offers that may interest you
• to enable you to access and use our website and related services
• for internal record keeping and administrative purposes
• to comply with our legal obligations and resolve any disputes
• for security and fraud prevention, and to ensure our platforms are safe and used appropriately

We may also combine the information we collect about you with general information or research data we receive from trusted sources.

Security of Your Personal Information

We take reasonable steps and use industry-standard practices to protect the personal information we collect, including secure servers, encryption, and restricted access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We will comply with all applicable laws in respect of any data breach.

You are responsible for selecting strong passwords and maintaining the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. When it is no longer required, we will delete it or de-identify it, unless retention is necessary for legal, accounting, or archival purposes.

Children’s Privacy

We do not aim any of our services at children under 13 and do not knowingly collect personal information from them.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• a parent, subsidiary, or affiliate of our company
• third-party service providers such as IT, hosting, analytics, advertising, and storage partners
• our employees, contractors, and authorised agents
• business partners and promotional sponsors
• courts, regulatory authorities, or law enforcement as required by law
• third-party payment provider, Stripe. When you make a payment, your details are handled in accordance with Stripe's Privacy Policy
• other third parties who assist in delivering our services or marketing

International Transfers of Personal Information

We may store or process your information in locations outside Australia. In doing so, we comply with applicable legal requirements and protect your information in accordance with this Privacy Policy.

Your Rights and Controlling Your Personal Information

You always have the right to withhold personal information, understanding it may affect your experience. Under the Australian Privacy Principles, you can request access to or correction of your personal data. If you have previously given consent for marketing, you can withdraw it anytime. We provide unsubscribe options in our communications.

If you believe any data we hold is inaccurate, out of date, or misleading, please contact us and we will take reasonable steps to correct it. You may also lodge a complaint if you believe we've breached data protection laws—we’ll investigate and respond promptly.

Use of Cookies

We use cookies to help understand how you use our website and to personalise your experience. You can control cookie settings in your browser at any time.

Limits of Our Policy

Our website may link to external sites we don’t operate. We aren’t responsible for the privacy practices of other sites.

Changes to This Policy

We may update this policy to reflect changes in our business or the law. You’ll find the latest version at this same link. If legally required, we’ll get your consent before applying material changes.

Contact Us

For questions or concerns about your privacy, contact us at https://www.yourhealth.net.au/contact

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This policy is based on our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.